I need a spare bracket
I need a spare charging cable
Can I use my Laserlight accessories with the Burner?
Laserlight charge cable - yes, this also works on the Burner.
Laserlight hex key - yes, you can also fit your Burner bracket with the same hex key.
Laserlight bracket - no, the Burner does not fit into the Laserlight bracket. The Burner works on a swift magnet coupling and so needs a dedicated Burner bracket.
Will the Burner magnet damage my...?
Keeping your Burner in your pocket alongside your wallet and credit cards should be completely fine. The Burner's coupling magnet is located on the bracket, and not on the Burner itself. However, the Burner does contain a much smaller magnet in the control panel which holds the charging cable in place. This magnet should be much too weak to affect anything, credit cards or otherwise.
Will the Burner 'bounce' off my bike?
Absolutely not - the Burner bracket's magnet holds the Burner onto your bike, but it is the mechanical fit of the socket which will prevent any dislocation caused by bumps and bunny hops. For the Burner to dislocate due to an impact, there would have to be an extreme force large enough to break the bracket - a drop-off from the top of the Shard, for instance (and don't try this at home please).
Can I replace the Burner's battery?
There are batteries, and then there are an entirely different species of batteries with vastly superior longevity. You can guess which type of battery we are using. If stored correctly, this lithium ion cell should last for the lifetime of your Burner and beyond. To store your Burner correctly, you must make sure that it is never stored with a 0% charge for any significant length of time.
If you don't, for whatever reason, heed these warnings, then worry not. For a replacement fee we will recondition your Burner - please contact us for further details.
Where was the Burner designed and assembled?
Blaze products are designed in the UK by our team. Our Burners are assembled in the UK.
How do I dispose of the Burner at the end of its life?
We encourage you to send any Blaze items in need of disposal back to us. We will recycle as much as we can and dispose of all items sustainably, whether that is electrical items, accessories or packaging.